Frequently Asked Questions (FAQ)

How do we receive updates to the software and firmware for the device.

We are always working on new features for ScriptCast Pro in order to bring the best possible user experience. Software features are normally rolled out through new versions of the app. These updates can be downloaded from our website. Furthermore, firmware updates will be delivered to the device automatically when connected to an internet connection.

We don’t have internet via ethernet cable. Can wireless internet be used?

Although we recommend the use of hard wired internet, it is possible to connect via wireless. Please see the User Manual to set up this feature.

What aftersales support do you offer?

Faulty products are covered by our 12 month guarantee from receipt of purchase. If you believe your product is faulty please e-mail support@scriptcast.co.uk with details of the fault and our customer care team will be in touch to handle the issue. Once we have confirmed that the problem is a hardware fault we will issue an RMA number for you to return the product to our service centre. On receipt of the faulty product we will provide you with a replacement within 7 days. Technical Support: We want you to be happy with your ScriptCast Pro products and we are happy to help if you are having problems. Please e-mail support@scriptcast.co.uk with details of the issue and we will respond within one business day.