FAQ

Frequently Asked Questions (FAQ)


How do we receive updates to the software and firmware for the device.

We are always working on new features and updates for ScriptCast Pro in order to bring the best possible user experience. ScriptCast Pro software is also compatible with multiple platforms - Windows, Apple, Android, Chrome OS and other systems.

Features and Updates
New versions of the app usually bring to you new and improved software features. Furthermore, the EZCast App performs an update automatically when connected to your Wi-Fi network. That way it delivers the most up to date software to you. However, you can also download the software from our website. Furthermore, your device will automatically update when connected to an internet connection.

We don’t have internet via ethernet cable. Can wireless internet be used?

ScriptCast Pro offers a unique range of products and devices allowing for quick and easy screen sharing. Although it does require internet, it can work with both wired (Ethernet) and wireless (Wi-Fi) connection. This way, it can cater for different businesses and requirements.

Ethernet vs Wi-Fi
Although we recommend the use of hard wired internet, it is possible to connect  your ScriptCast Pro via Wi-Fi. Please, see the User Manuals to set up this feature.

What aftersales support do you offer?

We are here to help and give you support at any time. Faulty products are covered by our 12 month guarantee from receipt of purchase. If you believe your product is faulty please e-mail support@scriptcast.co.uk with details of the fault and our customer care team will be in touch to handle the issue. Once we have confirmed that there is  a hardware fault, we issue an RMA number for you to return the product. In addition, on receipt of the faulty product we will provide you with a replacement within 7 days.

For Technical Support
We want you to be happy with your ScriptCast Pro and we are happy to help with any problems. Please e-mail support@scriptcast.co.uk with details of the issue and we will respond within one business day.